Migration from server to Cloud

Question

Hi

We're planning to migrate from Jira on-premises server to the Jira Cloud we already have. I want to know if, when requesting a cloud test environment, we can get our existing live site cloned to the test environment. (because a clean empty test jira wouldn't be a complete, fair test).

Also I want to know if it's possible to set a rollback point, prior to live migration, on the cloud live site. (just in case)

We're migrating Jira and Jira service Desk.

Can anyone advise? I'd appreciate it.

many thanks

Linda

Linda Petty · Answer

Many thanks for your advice Soumyadeep. Our case is a little 'interesting' so I raised a support ticket with Atlassian for our questions.

Soumyadeep Mandal · Answer

@Linda Petty The best you can do is make a backup of the existing Cloud system, buy a new one (the $10 pm will usually be enough for most testing), and import your data into the new one.

Linda Petty · Answer