Creating a sub-task automation rule

Question

I would like to create sub-task under Project Automation, where three different fields of an issue ticket will be assigned to 3 different users. Instead of cloning the issue, I would like to create sub-task and assign it to them specifically. How can i go about this?

Dirk Ronsmans · Answer

Hi @aaron.thomas

Without knowing your fields and names i can provide you with the following:

The Automation has an action called "Create Subtask"

You can add this action 3 (or more) times.

Within the action you can specify the project/issue type (which will be subtask by default here) and also copy over the fields you need.

For the assignee you can use a smart value. If you have your custom field created on your parent issue you can set the assginee on the subtask with {{issue.customfield_xxxx}}

This will copy over the value from that custom field and set it on the assignee of the subtask

Let me know if you need more details!

aaron.thomas · Answer

Hi @Dirk Ronsmans I want to have a trigger that automatically creates 3 subtasks

Each custom field will be to one subtask

Each subtask will be assigned to an individual person

The users are hardcoded

Dirk Ronsmans · Answer

Hi @aaron.thomas

Just to clarify, you want to have a trigger that automatically creates subtasks.

But do you want a single subtask that is assigned to 3 people (on 3 custom fields then)

OR

do you want 3 subtasks that are created (with the same content) that are assigned to 3 users respectively?

Also these users, are they hardcoded or will they come from your main issue?