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Jira/Zendesk integration

Jim Stewart_1wcyht

This is kind of a broad question but I was wondering if there is a base of knowledge or experience out there about integrating Jira and Zendesk. Someone might want me to get involved in that and I just wanted to find out more about what's known, what tools might be out there. I believe the idea is to migrate from Zendesk over to Jira over time.

Accepted answers

Eric Smith_x7puxo

Hey Jim,

We have been using ZigiOps as a middleware to connect Jira with some of our systems - Zendesk is part of that.

Its working good for now, hopefully it will continue to do so.

Getint.io

Hi there is a new app on the Atlassian Marketplace called getint.io, to help you with the integration between Jira and Zendesk (including a migration feature for those, who may need it).

Here is the link to the Marketplace: https://marketplace.atlassian.com/apps/1223934/getint-zendesk-integration-issue-sync?hosting=cloud&tab=overview

And to the website, if you'd like to read more https://getint.io/

All comments

Carlos Garcia Navarro

Hi @Jim Stewart ,

I'd suggest the same thing as this post:

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Integrate-between-Jira-Service-desk-and-Zendesk/qaq-p/1027412

Regarding the eventual migration, there is an Atlassian ticket to help with that, I recommend to vote for it :-) :

https://jira.atlassian.com/browse/JRACLOUD-38861

Jim Stewart_q5cbrm

Wow, there's a whole boatload of apps Thank you, Carlos. And I will definitely vote for that!

Carlos Garcia Navarro

You're welcome, Jim. Please consider accepting the answer if it was useful and if you think it could help others as well. Thanks!

Eric Smith_x7puxo

Hey Jim,

We have been using ZigiOps as a middleware to connect Jira with some of our systems - Zendesk is part of that.

Its working good for now, hopefully it will continue to do so.

Jim Stewart_1wcyht

Good to know. Thanks .

Mark Mulik_0rrl07

Hi, @Jim Stewart . I have been wondering the same thing. We have been using Zendesk as our service desk system for a while, and we have not elected to transition to Jira Service Desk. A Zendesk rep told us recently of a free Zendesk-produced add-on to Zendesk to do bi-directional updates between Zendesk and Jira, It looks interesting, but for one who spends a large portion of the day in Jira, having to toggle to Zendesk to make updates where we have a Zendesk ticket aligned with a Jira issue is a little tedious. I'd rather do any linking/updates from within Jira.

To set up the Jira add-on for Zendesk, it needs to be installed in our Zendesk instance, and there must be some authentication happening between the two systems, but I haven't gone there yet.

Anyone try that solution and have any advice to offer about it?

Thanks.

Getint.io

Hi there is a new app on the Atlassian Marketplace called getint.io, to help you with the integration between Jira and Zendesk (including a migration feature for those, who may need it).

Here is the link to the Marketplace: https://marketplace.atlassian.com/apps/1223934/getint-zendesk-integration-issue-sync?hosting=cloud&tab=overview

And to the website, if you'd like to read more https://getint.io/

unknown

Hey @Mark Mulik
Have you checked Exalate?

If you are willing to use an app. Here is a guide of how you can do it:

Jira Zendesk Integration: The Comprehensive Step-by-Step 2021 Guide (Skip to step one)

Let me know if this helps,

Shannon S

Hi @[deleted],

Thank you for sharing your company's app as a solution. Please be aware of our vendor guidelines. You need to identify yourself by putting your company's name in your username and using wording that makes it clear you are affiliated with the company providing the services.

We also recommend not necroposting, that is, avoid replying to posts six months or older to promote your product.

Thank you for your attention on this!

Take care,

Shannon

Shannon S

Hi Jacek,

Thank you for sharing your app as a solution. From now on, please be sure to clearly specify in your replies that you represent getint.io.

If you are mentioning your own products or services, make sure you include wording to make it clear that you are affiliated with the company providing those products or services.

Please also be sure that you do not reply on a thread older than six months to promote your products. We refer to this as necroposting in our guidelines: Atlassian Community online guidelines for Marketplace and Solution Partners.

Thank you again, and take care!

Regards,

Shannon

Cameron Milne

We have integrated ZD and Jira for creating tickets with Zendesk however we can't assign to a 'Team', only a particular assignee in Jira. Is there a fix for this?
Thanks!

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