Migration from Jira Cloud to Jira Server - Permissions

Simone_px405d

Hi,

 

I'm trying to migrate Jira Cloud to Jira Server.  Until the point 4 of this guide no problems Migrating from Jira Cloud to Server . The problem starts from the point 5, I'm able to login as sysadmin but I'm not able to reset sysadmin password, my own password (as previous admin) and the passwords of the other users (the button set Password in the action combo box is not present). Furthermore the link forgot password is not present in the login page, I activated also the External user management features but nothing changed, and I tried to activate the recovery_admin login to reset the password but still was not possible.

 

I think there is some problem with the permissions. Suggestions?

 

Edit: After many days I discovered that the permissions in the cwd_directory_operation was not stored. So I essential need to create them, I followed this other discussion and this solved my problems Cannot change the password of the default admin account? 

 

Thanks.

Niranjan

Hi,

If you are unable to reset password from UI, try it from DB end.

https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html#RetrievingtheJIRAAdministrator-2.Setthepassworddirectlyinthedatabase

If the above resolution is not working for you, you can manually retrieve the password through database modification as instruction in this documentation and replace the username with sysadmin. The database update query will reset the password to sphere to the sysadmin.