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Unable to add Site Admin to due to erroneous license limit error

Jason Gray_kzjc48

Hi everyone,

I'm not currently able to add an existing user to the "Site Admins" group because:

You've reached the maximum number of users for your plan. To add this user, upgrade your plan.

But, as far as I can tell we are nowhere near the limit for any of our subscriptions. Has anyone experienced this issue before, or have any ideas about how to resolve it?

Accepted answers

Hernan Halabi - Elite IT Consulting Group

Hi @Jason Gray I had a similar problem before. In which I had standard plans for Jira and Confluence but the environment did also have a free plan for opsgenie so when trying to add a site admin, it was trying to grant access to opsgenie as well and since it was already at the limit of users, we were unable to add more site admins to the environment without paying for opsgenie.

Maybe it's a similar case here

All comments

Liam Green

Hi @Jason Gray

Not had that issue before - but I think the best way to resolve would be to reach out to Atlassian and see if they have any billing issues on your account.

Regards, Liam

Jack Brickey

Hi Jason, are you on a Free plan or standard plan? How many users do you currently have (admin > billing > manage subscriptions)?

Hernan Halabi - Elite IT Consulting Group

Maybe it's a similar case here

Jason Gray_kzjc48

Hi Jack,

We've just recently signed up for Jira premium and we currently have 88 users.

Thanks,

Jason

Jason Gray_kzjc48

Hi Liam,

Thanks, I'll take a look into this.

Jason Gray_kzjc48

Hi @Hernan Halabi - Elite IT Consulting Group

This could be it! We do use Opsgenie and I do remember us having some kind of issue with our OpsGenia admins before as well. I'll do some more digging into Opsgenie specifically.

Did you resolve your issue?

Thanks,

Jason

Hernan Halabi - Elite IT Consulting Group

The solution in theory was to pay for opsgenie and customer certainly didn't want that. I solved my problem without needing to add an extra site admin so didn't have to dig further. I'm not so sure there are options to overcome this more than paying

Jason Gray_kzjc48

That's great, thanks @Hernan Halabi - Elite IT Consulting Group

For future reference, we did have a paid plan with Opsgenie but we had used all of the Opsgenie licenses we had available so our solution:

1. Increase number of users in Opsgenie plan
2. Add user as an Opsgenie user
3. Add user to "Site Admins" group in jira user management.

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