About Service desk project Report

Question

I want to get a report with all tickets Summary, Description, and all comments/ feedback that provide from the agent end. What's the way to generate this type of report.

Fahad Siddiqui_ihrjma · Accepted Answer

@GDIC-IT Service Desk

This is not available by default in JIRA, but you should be able to do this by installing the Script Runner Plugin. This will allow you to run a jql query like this:
issueFunction in commented("by username")
in JIRA advanced search.

You may refer to the following for further reference:

* Script Runner Documentation
* Scripted JQL functions (Comments)