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Jira Cloud Automation: trigger when push the "create new issue button"

Mikael Kalla

Hi,

In Jira automation I can use the trigger "Issue Created" to run my automation.

But that trigger is after you save your new created issue.

I am looking for a trigger/function which runs when I press the "create new issue button"

The function could be to populate fields with text (that I don't want to have as default in fields "manager")

It looks like no automation can run prior the is issue is created (saved)

So even if I add the "field value change" event, I can't have that working unless the issue is created/saved.

Accepted answers

John Funk

Hi Mikael,

You are correct, the Jira Cloud version does not have the ability to auto-populate fields prior to the issue being created.

Is there a reason that having automation add the value after the creation of the issue is not acceptable?

All comments

John Funk

Hi Mikael,

You are correct, the Jira Cloud version does not have the ability to auto-populate fields prior to the issue being created.

Is there a reason that having automation add the value after the creation of the issue is not acceptable?

Mikael Kalla

I see several automated functions that would be good to have when you hit the Create button to launch a new issue.

One is that automation pre-fill some fields for the user directly at launch,
so user then just can add rest of the info.

Another is, writing something in Summary field, automatically,updates Description field.

And all this before the issue is saved for the first time

If I trigger on the today "issue Created" event (which I use for lots of other automation)
If I have to save the issue, then the new created issue goes into the boards, Then user has to look for the issue and open it again = too complicated

Mikael Kalla

In my specific case, I want to set some default text into the description field for a certain project.
But since the common Description field is used in all of our different Jira projects, I can't set my text as "default text" fot that field, due it's not applicable for the other projects.
So my idea was to use automation, but it doesn't look to be possible if the issue first must be created "Issue created" event

John Funk

Based on your example above, no that cannot be done in Jira Cloud, outside of having default values in the fields. You can only update the fields after the issue is created.

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