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"Ug is not a valid user" error while adding user as a Board Admin

AFLAKHSHA P S

Hi All,

I am getting the error - "ug is not a valid user" while adding some practitioners as admins to Jira Board.

Please Note : This error is showing only for some users , and not for all users.

Can someone please help me with the resolution or reason for this issue?

Thanks in advance

Accepted answers

All comments

Niranjan

Hi @AFLAKHSHA P S ,

The error seems straight forward. The username is incorrect or does not have a valid license.

AFLAKHSHA P S

I had asked the user to change the username to his/her real name, but the issue still persists

Niranjan

What is the name of the user in the system. Look at his user profile and try adding the username

AFLAKHSHA P S

I tried with the username only, and could see in the list while typing in Board admin type box. But giving this error and gets moved from the admin section

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