Mirgration from JIRA Server to JIRA Cloud

Question

Hello Team,

While migrating the data from JIRA server to JIRA cloud, we also migrated the JIRA worklogs. However these worklogs are not visible.

When I use JIRA rest API to fetch the worklogs, I get the old worklogs which has few fields empty like below.

Request URL:

https://loadedtech.atlassian.net/rest/api/2/issue/LS-3923/worklog

I want my Worklogs for all the issues of different projects to be visible on JIRA Cloud. Could you please let me know what went wrong here.

Any help would be appreaciated?

Alexander Eck [Tempo] · Answer

Hi,

can you tell us excatly what you mean by "not visible in Jira Cloud"?

As the users from your Server version do not exist in the Cloud version the worklogs connected to them might not be visible due to permission restrictions.

BR

Loaded Support_hna4yl · Answer

Thank you for your response. We have emailed them separately. Waiting for their response.

Gonchik Tsymzhitov · Answer

Based on the your response from rest api request, if it will be server release I would please reindex. Unfortunately, reindexing is disable on Cloud.

Have you tried to ask from Atlassian support ? via getsupport.atlassian.com