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Some users cannot @mention teams

Janene Pappas

We've created teams via the People function and they work well, for most users. Some users cannot @ any of the teams, however. I do not see any difference between the permissions for users who can mention and those who can't. Both are "Basic" access, are part of the "jira-software-users" group. Browse Users and Groups has "jira-software-users" included. The only difference is the email domain they are using is different.

How do I enable any user to have this ability?

Accepted answers

Adam Stevenson

I struggled for a while to figure this out. If the user in-question is on a different email domain, it won't work. This is apparently a limitation of the team mentions feature in Jira, per this page:

When a team is created, we take note of the email domain of the founding user. We then allow all other users that share that email domain to discover that team through team search.

A very frustrating limitation.

All comments

Ollie Guan

Hi @Janene Pappas ,

The main cause is a user not belonging to a group currently granted with 'Browse Users' permission.

The permission to use mentions relies upon three items:

Permission to the 'Browse Users' permission in Global Permission
Wiki Style Rendering for the affected field
Email visibility of users
The mentioned user does not have Browse Project permission

https://confluence.atlassian.com/jirakb/mentions-and-autocomplete-are-not-working-in-jira-cloud-779160727.html

Janene Pappas

Thanks for the reply. All users in the default group 'jira-software-users' have the 'Browse Users' permission.

Screen Shot 2020-09-16 at 11.16.07 AM.png The user with the problem is part of the 'jira-software-users' group. The mentioning is to the team created via People, not a specific user. She can mention specific users fine.

Adam Stevenson

I struggled for a while to figure this out. If the user in-question is on a different email domain, it won't work. This is apparently a limitation of the team mentions feature in Jira, per this page:

When a team is created, we take note of the email domain of the founding user. We then allow all other users that share that email domain to discover that team through team search.

A very frustrating limitation.

Aromal Chenthamarakshan

ian.johnsen

Different email domains -> https://community.atlassian.com/t5/Confluence-questions/Cannot-find-teams-unless-I-am-a-member/qaq-p/1505481

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