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automation - change assignee to a person from a custom field

Scott Thurston_22s9a2

I have searched for the solution to this but just have not been able to figure it out. I want to have rules as an issue transitions that the assignee is changed to the value from another custom field. There is a custom field for Developer, Tester, Approver etc. I have not been able to reassign the assignee field. I am sure there is an easy solution to this but have not been able to figure it out. Can someone tell me what action to use and how to enter the value?

Thanks,

Accepted answers

Joe Hankin

OK. I have the answer...

You Assign Issue, and select Smart Value.

But you write it like this...

eg. {{issue.editor.accountId}}

I also think this will work too...

All comments

John Funk

Hi Scott,

Do you have a rule built already using Automation For Jira?

If so, use the Edit Issue action and not Assign User action. Then Select Assignee and copy the value from another field.

Scott Thurston_22s9a2

Do I use smart value and pick {{issue.QA Resource}} ?

John Funk

I would just use Copy from Current Issue.

Then click on the words Current Issue and that will give you a popup where you can select the QA Resource field.

Scott Thurston_22s9a2

Here is what I have so far. Will this work?

When: Issue transitioned

TO

Business Sign-Off

Then: Assign the issue to

Scott Thurston_22s9a2

@John Funk I don't see how Edit Issue action would work as it does not let me update the assignee field to a value from another field on that same issue.

Joe Hankin

Hi @Scott Thurston

This is my understanding too, as in here: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Automation-for-Jira-Change-the-Assignee-from-a-custom-field/qaq-p/1398101 but it doesn't work for me.

Joe Hankin

OK. I have the answer...

You Assign Issue, and select Smart Value.

But you write it like this...

eg. {{issue.editor.accountId}}

I also think this will work too...

Scott Thurston_22s9a2

@Joe Hankin thanks for your help!

Rashmi Ratnani_rq16au

Hi @John Funk,

I want to be able to do the opposite i.e. edit a custom field to copy the assignee when the status of an issue changes. Should I use trigger issue or current issue? Doesn't seem to be working.

For e.g. If Bug changes from To Do >> In Progress Then Custom Field == Assignee

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