Multiple people on our cloud jira software are reporting images / attachments failing to load in confluence (and jira too for that matter I think?). Details * https://salespad.atlassian.net/wiki/x/e4GrFg * Once, the confluence page didn't load at all and produced error code: rqftu0 * attachments linked to confluence page don't display * attachments cannot be viewed from the confluence attachment page * no status outages reported on the atlassian status page

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Outage? Attachments in confluence are failing to load

Joel Burke_wzz881

Multiple people on our cloud jira software are reporting images / attachments failing to load in confluence (and jira too for that matter I think?).

Details

https://salespad.atlassian.net/wiki/x/e4GrFg
Once, the confluence page didn't load at all and produced error code: rqftu0
attachments linked to confluence page don't display
attachments cannot be viewed from the confluence attachment page
no status outages reported on the atlassian status page

Annotation 2020-08-26 103559.png Annotation 2020-08-26 103617.png Annotation 2020-08-26 103656.png

Accepted answers

gstoesz

I can confirm that we started seeing this yesterday afternoon 25 Aug 2020 as well.

All comments

John Taber

Same for us.

Kuznetsov Alexey

The same

Cyndalia Fernandes

Experiencing the same issue.

gstoesz

I can confirm that we started seeing this yesterday afternoon 25 Aug 2020 as well.

unknown

The same is affecting us as well,

I see a lot of 500 errors (Failed to load resource: the server responded with a status of 500 ()).

EDIT:
Started approx. 30 minutes ago all across Confluence.

gstoesz

FYI: https://confluence.status.atlassian.com/?_ga=2.122779339.197592392.1598453920-1455933499.1567713218#

Joel Burke_wzz881

There was an atlassian media outage that has since been resolved.

Rafael Fernandez Coelho

Some of our users are also experiencing this issue.

Any ideia what can be done in Confluence?

For jira, it worked opening the card in the old view (recommended by this page https://community.atlassian.com/t5/Jira-questions/How-to-fix-quot-failed-to-load-quot-error-at-attachments-in-Jira/qaq-p/952044).

petr.zhidov

I have got the same issue today, can't upload the file to the page. I see my file in attachments even can download it but on the page, it represented with "Failed to load".

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