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Stop 'update' notifications for a specific field

David Moores

Hi, sorry, I tried to find an answer to this as I know it will have been answered before, but I couldn't find any.

I have an automation which is updating a custom, hidden, field every 5 minutes. Is there a way I can prevent this from causing the 'issue updated' notification? Preferably without addons. At the moment I'm just disabling 'issue updated' but if possible I would prefer to keep that, but just exclude this field (or the user which is causing it).

Any help is much appreciated!
David

Accepted answers

Florian_8erf7n

When you are using Automation for Jira there is a toggle box to disable mail.

https://community.atlassian.com/t5/Jira-questions/Disable-emails-from-Automation-for-JIRA/qaq-p/1253405

All comments

Florian_8erf7n

When you are using Automation for Jira there is a toggle box to disable mail.

https://community.atlassian.com/t5/Jira-questions/Disable-emails-from-Automation-for-JIRA/qaq-p/1253405

Joshua Sneed Contegix

Hi David,
No, that is not possible using standard methods because the issue is updated and fires the Issue Updated event as expected. You might be able to change the automation, add a transition, and fiddle with the post-functions. Specifically, the automation transitions the issue, add a condition to the transition to restrict who can use it, add a post-function to set the field, and remove the event post-function. I think this might 'bypass' the Issue Updated event and prevent the 288 notifications a day. Cheers!

David Moores

Oh interesting, hmm, maybe I'll go back to the drawing board then.

Thanks for the help though, gives me some closure.

David Moores

Seems to be a dead link, but I found it through google, though weirdly it seems to be exactly the same (though it works now?)
https://community.atlassian.com/t5/Jira-questions/Disable-emails-from-Automation-for-JIRA/qaq-p/1253405

David Moores

Oh, I see it now, there's a whitespace at the end.

David Moores

Perfect, worked a charm, I was looking in the wrong spot - didn't think about looking in the actual rule changing the value.

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