Automation Rule error - Close sub-tasks when Parent transitions to Done

Becky Kirk

My goal: Create an automation rule to close all sub-tasks in a story when the Story issue is closed.

I get an error in the audit log after running. I've attempted many tweaks but the error message is always the same and I'm in need of another set of eyes.

Audit Log Error: 

Action details:

Transition issue

Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status):AR-903 (To Do/Backlog - 10002)

Here is my Rule:

 

Ste Wright

Hi @Becky Kirk 

The rule itself looks fine. 

For this error, simple first checks can be to see if there is a restriction or limitation in the workflow stopping automation from closing the sub-tasks - for example:

• Does the status "Completed" exist in the sub-task workflow?
• Can all other statuses transition directly to "Completed" - i.e, if you don't have an open workflow (where all statuses can transition to all other statuses), then some sub-tasks might not have an option to transition straight to "Completed"
• Does closing a sub-task require a specific field to be filled in - such as a resolution? Are you setting the resolution in this automation rule?
• Is there a workflow condition for transitioning to done - such as it must be the Assignee?

^ Checking out the workflow and what might be missing from the rule will help decipher if this is just a tweak to the rule, workflow - or both!

If all of these check-out, let us know so we can advise further

Ste