Using Automation to delete a specific label

Kristin Palmer_x771zn

I have an automation that will add a label in specific circumstances.

• When <custom priority field> = P1, add a "critical" label
• When <custom priority field> = P2, add an "important" label

My problem is in the scenario where the user is switching around values in this field. I would like the following behaviour:

• When <custom priority field> transitions from P1 -> P2, remove the "critical" label, add an "important" label, preserve any other labels that might be in the field already
• When <custom priority field> transitions from P2 -> P1, remove the "important" label, add a "critical" label, preserve any other labels that might be in the field already

I can see how to "reset" the labels field when the rule is triggered by setting it to blank, however I don't know how to preserve the other entries in the label field and only get rid of the now erroneous label.

 

Ste Wright

Hi @Kristin Palmer 

This is possible to do, within your Action you need to:

1. Select Edit Issue as the Action
2. Choose the field to set as "Labels"
3. Press the breadcrumbs (3-dots icon) next to the drop-down field under the field selected - and select "Add/remove values"
4. Enter the values to add / values to remove into their respective boxes
5. Press Save

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For clarity, this is how I created the rule:

1. Trigger: Either "Issue Updated" or "Field Value Changed = Field"
2. Branch: For Current Issue
3. Condition: If Field = P1
4. Action: Edit Issue - Labels, add Critical, remove Important
5. Branch: For Current Issue
6. Condition: If Field = P2
7. Action: Edit Issue - Labels, add Important, remove Critical

Tested using the "Priority" field in our instance and it worked in both directions

Ste