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Copy comment with automation : load attachment failed

d.kirsching

Hi everyone,

We are using Automation and it's a greatful tool.

We have just one issue, it's when we trying to copy a comment including attachment in another issue.

Attachment failed to load in copy comment.

Has anyone encountered this or found a solution to this problem ?

Nice day !

Accepted answers

Angélica Luz

Hello @d.kirsching,

Thank you for reaching out to Atlassian Community!

This issue that you are facing was reported as a bug. It happens when copying a comment with an image and it also happens if a ticket is cloned.

Cloned comments using Automation shows images as "Failed to load"

Please, click on "This affects my team" and also watch so that you are notified when this is fixed in a future release.

Currently, there is no workaround for this bug.

Regards,
Angélica

All comments

Angélica Luz

Hello @d.kirsching,

Thank you for reaching out to Atlassian Community!

This issue that you are facing was reported as a bug. It happens when copying a comment with an image and it also happens if a ticket is cloned.

Cloned comments using Automation shows images as "Failed to load"

Please, click on "This affects my team" and also watch so that you are notified when this is fixed in a future release.

Currently, there is no workaround for this bug.

Regards,
Angélica

Luanna Gobbato_ksc3uw

I hope this can be fixed soon.

Its been affecting us since we adopted Automation for Jira.

Shane Gleeson_x9timq

Hi this issue seems to have popped up again has it ever been resolved ?

Angélica Luz

Hello @Shane Gleeson,

Thank you for reaching out to Community!

The bug is currently on the status “Long term backlog” because it depends on a feature that is not available on Automation.

Allow Copy attachments in Cloud

When this feature is implemented, it will be possible to fix the bug.

Kind regards,
Angélica

A.J. Apple

@Angélica Luz - now that we can copy attachments via cloning, can we please have this issue fixed? I rely on syncing between Jira Service Management tickets and Jira SW issues, and not being able to automate syncing screenshots in the comments is a big problem.

Coralie Lebon

2 years later, we are still experiencing that issue

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