Unable to add access as there are no default groups for JIRA administration

Question

Hi,

We have a JIRA Software Cloud site where we support our addons.

The site is available for public signup.

Recently our customers cannot sign up because they receive the error message: "Unable to add access as there are no default groups for JIRA administration".

Do you know why JIRA requires a default group for JIRA Administration?

Default groups (access-jira and jira-users) to access JIRA are configurecd..

Any idea how we could fix this?

Thank you.

Mauro Badii · Answer

The problem is being worked on https://jira.atlassian.com/browse/JRA-62479

Ed Letifov _TechTime - New Zealand_ · Answer

This affects our customers too. I've raised a P1 ticket with Atlassian Support

Chris Ravenscroft_d6q9vt · Answer

Hi. And here I have been trying to figure out what it was that I broke. So we wait..?