Linking Jira and Confluence not working

Question

Hello there,

I am trying to link a Confluence (Cloud) Space to my new Jira (Cloud) project.

I already established a bilateral application link between the two services. On both sides it says "connected". Then I added the Jira application link to the application link list of the Confluence space. No problems there.

But when I try to "Connect the project to a confluence space" from the Pages menu of my next-gen Jira project, my space doesn't show up. Linking a Confluence page inside a Jira issue doesn't work either, since no pages can be found.

Please help :)

Cheers!

Jaap Buitelaar · Answer

Great! I linked the Jira project to the space, as described above in steps 1 .. 3.

Now it works (again).

Ste Wright · Answer

Hi @Matvey Fridman

I'm not completely sure - but I think you need them on the same domain in Cloud.

There is a different between application links (where some information is shared between two distinct domains) and site-specific links (more full integration).

One option would be to create a new Confluence instance under your Jira Cloud's domain and then import data from one Confluence site to the other. It might take a little work due to user management, billing, etc but it would avoid these issues now and in future!

Ste

Matvey Fridman · Answer

Hi @Ste Wright Thanks for the response!

That is pretty much what I have done, but my Confluence space does not show up in the left-hand "Pages" menu in Jira.

I probably should say that for whatever reason my Jira instance is running under a different domain name than my Confluence instance (like abc.atlassian.com versus xyz.atlassian.com). I am an admin in both services though and it is the exact same team...