Problem with Smart Fields within Lookup Issues in Email

José Blanco Villalba

Hi,

I'm using an Automation rule to send an email with a list of issues (as described in this article).

I'm having problems with some smart fields.

This

{{#lookupIssues}}{{key}}, {{/}}

 provides a list of issue keys, as expected.

But this

{{#lookupIssues}}{{priority.name}}, {{/}}

provides a list of blank values (“, , , , , , , , ,”). The same thing happens with {{priority.iconUrl}}, {{duedate}} and {{duedate.jiraDate}}.

Does anyone know what the problem may be? I’m using Jira Cloud.

Thanks,
José

Bill Sheboy

Hi @José Blanco Villalba 

Looking at this documentation, Priority is not one of the fields supported for lookupIssues:

https://support.atlassian.com/jira-software-cloud/docs/automation-actions/

I checked the public suggestion backlogs for JIRA Cloud and Code Barrel, but I could not find any open items to add this field.

 

Best regards,

Bill