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Automation copy from parent not working

Evan_17iyxx

I am trying to implement a simple automation rule and I can't figure out why it's not working.

My goal it to set this up so that if you just create a subtask it will by default apply the same tags, due date, assignee, etc, as the parent issue (either an epic, or regular issue).

I thought this was very straight-forward and just set up the following:

When: Issue Created

Then: Edit fields –>

–> and for each field I have selected, "copy from parent"

What could I be doing wrong?

Edit: additional information.

Here is a screenshot of the automation rule that I created. If I look at the rule audit, it says that it executes successfully but, "Can't find issue to copy from"

Screenshot 2020-07-06 12.29.15.png

Accepted answers

John Funk

Hi Evan - Welcome to the Atlassian Community!

Can you share a screenshot of your rule? And the error you get?

All comments

John Funk

Hi Evan - Welcome to the Atlassian Community!

Can you share a screenshot of your rule? And the error you get?

Evan_17iyxx

Thanks! I know I have a lot to learn, but I'm excited to get going!

Here is a screenshot of the automation rule that I created. If I look at the rule audit, it says that it executes successfully but, "Can't find issue to copy from"

I feel like this should be simple compared to everything else Jira is capable of, so it's making me feel silly that I'm struggling.

Screenshot 2020-07-06 12.29.15.png

Bill Sheboy

Hi, @Evan -- Did any of the fields copy from the parent?

Also, please consider adding a condition after the trigger to ensure that the issue type is a sub-task. Otherwise, other issue creates will attempt to process this rule's copy fields.

Hi, @John Funk -- This is the second post today I have seen for automation rules using the multi-field edit syntax, and the values do not copy from the parent. The other one did not copy an epic's fields to a child story.

Best regard,

Bill

Simmo_9kntn7

Hi @Evan ,

The advice that Bill gave you is correct. I would have a guess that the issue that failed your rule wasn't a sub task and so we couldn't find the parent issue because there wasn't one. The best thing to do here is to add an issue condition that checks it is a sub task before trying to edit.

Like so:

Cheers,

Simeon.

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