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Transition issue when the issue is unassigned

Callum Carlile _Automation Consultants_

Using Automation for Jira (in-built to cloud), I want to set up a rule which transitions an issue from A > B as soon as the issue is unassigned. It seems like it should be simple but I can't find a way to do it!

It doesn't seem possible to edit any trigger related to assigning issues (I want the trigger to be when the issue is UNassigned, not when it is assigned to someone). The 'Field value updated' trigger is also un-configurable for the assignee field.

Can I do this using smart values? If so, what would the values be and how would I set them up?

Accepted answers

Andreas Knecht

Hey Callum,

So this should work with the Field changed trigger. I'm not sure why you mentioned that this didn't work.

For me I can setup a rule like this:

Trigger: Field changed with 'Assignee' selected
Issue condition to check that assignee is empty
Whatever action you want to perform.

Hope that helps.

Cheers,
Andreas

All comments

Shannon Wright_jrwjrt

How about trying this. Use a scheduled trigger and use a jql for "assignee = null".

You could have it run more often that I have set in this screenshot, but it should do what you want? You can make the jql more complex if you want just specific projects or other criteria.

Screen Shot 2020-07-02 at 1.57.35 PM.png

Andreas Knecht

Hey Callum,

So this should work with the Field changed trigger. I'm not sure why you mentioned that this didn't work.

For me I can setup a rule like this:

Trigger: Field changed with 'Assignee' selected
Issue condition to check that assignee is empty
Whatever action you want to perform.

Hope that helps.

Cheers,
Andreas

Callum Carlile _Automation Consultants_

@Andreas Knecht Thank you! It's now working fine, I must have set this up incorrectly before, as it wasn't working

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