How to restart an SLA at certain workflow transition

Dani Miles

I need to track time to quote expiry and am using an SLA that counts down a month from when we add a quote to the ticket. Sometimes I need to re-quote and at which point I would like the SLA to reset and start counting again. 

Is there a way to reset an SLA via a post function on a workflow transition? 

I am using JIRA service desk cloud. 

Zoryana Bohutska _SaaSJet_

Hi @Dani Miles

Maybe this post will help you https://community.atlassian.com/t5/Jira-questions/How-can-I-make-this-SLA-restart/qaq-p/886023