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Using Jira Automation can I set an action to assign the issue to a Custom field

vshah_aldbzx

On the project I have a custom field "QA Responsible"of the type - User Picker (single user).

Now I want to use Jira Automation so that

when issue transitions

the Assignee of the issue changes, to the value from the field "QA Responsible".

I have configured the below , but not getting the desired results

Accepted answers

John Funk

Hi @vshah ,

Are you able to assign the issue to the user doing it manually? It looks like the user you are trying to assign the issue to by Automation does not have that permission. You can verify with the Assignable User permission in the Permission Scheme attached to the Project.

All comments

John Funk

Hi @vshah ,

vshah_aldbzx

@John Funk

Yes John I am able to assign/reassign /unassign issues manually.

vshah_aldbzx

Also the user to whom the automation is trying to assign:

- has the requisite roles

- and can be assinged the issue manually.

vshah_aldbzx

I think this is something to do with the custom field , after modifying the formula the assignee field is getting blank - unassigned and the audit log is showing success.

So probably, automation is not identifying the value from the custom field 'QA responsible' which is User Picker (single user) type.

Yervand Mazlumyan_orh9mo

Hi @John Funk I am experiencing a similar issue. Below is the rule I have.

The Developer is a custom single user picker field in the Next Gen project. According to the History the value has been assigned, however, the actual field is still blank. The problem is only with user picker fields. All other types are working correctly. I wonder if that has something to do with the NextGen project. Any ideas?