cannot read property attachment_error of null

Question

Hello Support,

We are getting error "cannot read property attachment_error of null" while submitting the ticket from the issue collector.

We are using the mac chrome latest version browser. Please fix it immediately because our business stops.

Thanks,

Karthik

daniel.turnell · Answer

It looks like Chrome has provided an update to address this. Version 83.0.4103.97 (Official Build) (64-bit)

Tested this morning and Jira issue collectors to work as normal.

fabricio.zeferino · Answer

Same in here, when it will be fixed?

Chris Frickland · Answer

We are also experiencing this issue. We just moved our entire user base from reporting using Service Now to reporting using issue collectors yesterday. When will this be fixed?!