I'm using Jira service desk and would like to know if an external client can edit a ticket once its been submitted. ie can they edit the description, urgency field etc.. Thanks.
Hi @larias - No, only Service Desk Agents can edit a ticket once it has been created.
Thanks again John!!
You're welcome. :-)
Hi John - I have another question regarding Jira Service Desk. I would like to populate the organization field on all issue types when they get created. Can this be done? Thanks.
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