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Convert every email inquiry to JIRA ticket

Chandan Prajapati

All the emails received on test@zyz.com should get converted into JIRA tickets in and linked to an epic

Let me know if we can achieve it by using JIRA APIs or any other possible ways.

Accepted answers

John Funk

Hi Chandan,

You can see more in the following post:

https://community.atlassian.com/t5/Jira-questions/Convert-emails-to-Issues-and-Tickets/qaq-p/704512

But the short info is here:

1. You can read about mail setup for customers here

https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html

2. You would need to setup a mail handler. You can read more here

https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html

All comments

John Funk

Hi Chandan,

You can see more in the following post:

https://community.atlassian.com/t5/Jira-questions/Convert-emails-to-Issues-and-Tickets/qaq-p/704512

But the short info is here:

1. You can read about mail setup for customers here

https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html

2. You would need to setup a mail handler. You can read more here

https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html

Chandan Prajapati

Thanks for the reply, I will check the mentioned links.

Chandan Prajapati

By using the above URL, I could able to configure it.

But can we achieve the same kind of functionality by using the Jira API?

John Funk

Not sure about the API - I have not connected it to email - sorry.

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