Is there anyway to control landingpage leaving the request form page in servicedesk portal

Martin Garbrecht Damm

Once a user has raised an issue from the portal, using portal requests, the Cloud Portal automtically opens the users issue overview. This ruins our UX when comming from a intranetpage, and what the user to come back after raising the issue ticket. 

Is there anyway we can control what happens when clicking the "send" buttom at the end of the request form page?

Bst

M. Damm, DK

Angélica Luz

Hello Martin,

Welcome to Atlassian Community!

When customers or users create a ticket using the customer portal, it will always open the ticket view after the ticket is created. Currently, it's not possible to change that.

There is a feature request suggesting the implementation of this ability:

• Ability to choose the landing page after ticket creation on the portal

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica