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"Default Cloud Mail Server" missing in Incoming mail configuration

Roel Janken

Dear community,

This is the issue...

Expected:

But this Default Cloud Mail Server is missing in our new subscription. Replying to tickets by email is not possible.

When trying to reply to a ticket by email I am getting a bounce email from Atlassian

Diagnostic information for administrators:

Generating server: inbound-smtp.us-east-1.amazonaws.com

jira@xxxx.atlassian.net
Remote Server returned '554 5.1.1 < #5.1.1 smtp; 550 5.1.1 Mailbox does not exist>'

Can somebody point me to documentation on how to solve this?
Or is this only possible with Jira Service Desk added to the subscription?

Thanks.

Roel.

Accepted answers

All comments

roel_verweij

I'm having the exact same issue on our cloud account ......

roel_verweij

Hi Roel,

Did you ever find out how to fix this?

best,

Roel

Aleksandr Menakhovsky

Having the same problem :-(

Roel Janken_ktohgm

Hi Roel,

In the end contacting support did the trick.

Apparently it has to do with using a backup to restore or move accounts.

We used a backup to split/duplicate cloud setups to separate concerns and after restoring we ran into this issue. Contacting support helped.
They fixed the configuration for us.

Best regards,

Roel

Roel Janken_ktohgm

Hi Aleksandr,

In the end contacting support did the trick.

Apparently it has to do with using a backup to restore or move accounts.

We used a backup to split/duplicate cloud setups to separate concerns and after restoring we ran into this issue. Contacting support helped.
They fixed the configuration for us.

Best regards,

Roel

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