Automation not working. Can you please check my JQL

Question

Hello,

I am using the automation to send email out to customers if they have not responded in 2 days if status is in waiting for customer.

Its not being triggered. Is anyone able to help?

issuetype in ("TEST") AND status in (" Waiting for Customer") AND NOT status changed after -5m

I used -5m to test if its working

Harry Bob · Answer

Hey @Jack Brickey

Yeah for testing purposes I set it to 5m rather than waiting for the actual time I want to set which is 2 days.

If I set this to run every day and its set to 'NOT changed status after -2d'

As this is set to run once everyday would it trigger everyday after the 2nd day?

does the '-2d' means anyhing older than 2 days. Or should I be more specific so its only triggered on the 2nd day.

Would

issuetype in ("TEST") AND status in (" Waiting for Customer") AND NOT status changed after = -2d

work?

Thank you

Jack Brickey · Answer

This is not how I would attempt to accomplish this. Running an automation every 5min is a performance hit. Have you considered setting up an sla that starts when you enter waiting for customer and an automation that triggers at breach?