I have labels as custom field and "demo-desk" is the only label that appears. How do I remove it?

maficca

I am very new to Jira and we are using the next-gen service desk to track our calls, we are a start up and do not have a proper call center right now.  Any way, I set up a request type for calls and would like to include the custom filed labels to the request.  When selecting attempting to set default labels, "demo-desk" always appears and I am not able to remove it or set additional labels. I can use all the assistance I can get.  Thank you, Melissa

John Funk

Hi Melissa - Welcome to the Atlassian Community!

You have to do this by using the Bulk Change functionality.

1. First, run a filter for the label you want to remove

2. Then choose the Bulk Change feature

3. Select all of the issues and click Next

4. Then choose Edit Issues

5. Go to the Change Labels field 

6. Select Find and remove these from the dropdown.

7. Put in the value of demo-desk in the field underneath the dropdown.

8. Go to the bottom and click Next.

9. Follow through the rest of the process following the prompts. 

Keep in mind that you have to fully remove the unwanted label from all issues for it to disappear from the list when typing the label. 

I hope that works for you!