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Jira Cloud Automation questions

Marco Escobar

I am setting up Jira automation for projects and have come across some minor obstacles.

1. Round Robin is in place to balance the ticket load between a small team of 3.. Each time that a ticket is assigned , a notification is sent to the assignee and to the reporter..

However, i have seen instances where the automation sends out the notification that a ticket was assigned to me.. When i go to the ticket i see that it's been re-assigned to another user.. This reassignment is done by the automation...

2. Does anyone have the Json sytax to include the user who added the last comment to an issue? I've found some online but don't seem to work.

thank you all in advance... I may have some more..

Accepted answers

Hernan Halabi - Elite IT Consulting Group

Hello @Marco Escobar I can't help you with item 2 but my guess is that with item one the ticket is assigned to you first either by another rule or could be that you are the default assignee for a component maybe and when a ticket gets created with it, you are assigned to it but later automation is configured to do something else

All comments

Hernan Halabi - Elite IT Consulting Group

Marco Escobar

Thank you i've reviewed all the rules and don't see myself as a default assignee.. I will keep checking

Marco Escobar

For anyone interested in #2 of my initial question I found that smart values appear to work depending what triggers they are applied to. meaning a new comment trigger, the

{{issue.comment.last.author.displayName}} commented
{{issue.comments.last.body}}

Works but if i use that in trigger when issue is created, it doesn't

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