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Automated Sub-task not being assigned

David Loszewski

Hello,

I'm trying to use Automation for Jira to create sub-tasks and then to assign some of those sub-tasks to the assignee of the parent ticket but it doesn't seem to be working. I have the following:

I have tried "Copy Assignee from" Parent Issue, Current Issue, etc but nothing seems to work. After creation of the sub-task, the Assignee is listed as Unassigned. Any help would be appreciated.

Accepted answers

John Funk

Hi David - Are all of the other fields getting copied down from the parent?

Is the sub-task getting created at the same time as the parent?

All comments

John Funk

Hi David - Are all of the other fields getting copied down from the parent?

Is the sub-task getting created at the same time as the parent?

David Loszewski

yes, the other fields seem to get copied down properly from the parent. I'm creating the parent and the sub-tasks all in the same rule.

Ajay _view26_

Hi @David Loszewski ,

Can you make sure the "Assignee" field is present in the Create Screen of the Sub-Task ?

David Loszewski

Hi, I can verify that the "Assignee" field is present in the create screen of the sub-task.

David Loszewski

Here's a few more screenshots, the Audit log shows the sub-tasks being created and the rule that is selected is the particular rule in question that I'm working with now.

Screenshot from 2020-04-13 23-00-41.png

Screenshot from 2020-04-13 22-55-44.png

John Funk

It appears to me that the Assignee is not getting set in the initial issue that is created - in this case ISD-333. So there is no Assignee to be available to get copied down to the Sub-tasks.

Is there more information available for the warning/error on the Assigned issue to user comment?

David Loszewski

I'm not seeing any warnings or errors. I do have the "Assign the issue to " rule and it looks like it's being assigned in ISD-333

John Funk

Was curious about this part:

It doesn't show the value for the Assigned user with a check mark. So I am curious if the system doesn't have it available at the time it is trying to copy it down. It's suspect that it does not show success like the others.

David Loszewski

Answer is below.

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