Users with access revoked (all Atlassian products) conserve functionalities?

Question

Hi, community:

We are trying to manage better the licenses and their use. In this manner, we are revoking access to users to certain Atlassian products, not just Jira Software, but I understand that it's a common matter.

My question is: users with access revoked will conserve privileges, group membership and all kind of functionalities as soon as I grant them permission again? I want to suspend and control the usage, focused on billing, during a certain period of time. What I do not want is to mess it up and seeing it "resets" somehow the membership, ownership and functionalities for these users in our Atlassian products.

Thank you so much!

Angélica Luz · Answer

Hello @mariam napetvaridze,

Welcome to the Atlassian Community!

As a Site administrator, you need to go to Cog icon > User management and ​​then search for the user you need to reactivate and click on “Grant site access”.

Kind regards,
Angélica

mariam napetvaridze · Answer

How can I give access back to the accounts that been frozen?

Angélica Luz · Answer

Hello Alejandro,

Welcome to Atlassian Community!

When we revoke access of a user it's like we just "freeze" their account on the site.

Even though they will still be part of the groups that give access to a product, like jira-software-users, for example, they won't count as a license.

When we grant the access back, everything will be back the way it was, they will be able to log in and the permissions on projects will remain.

Regards,
Angélica