Set up automation rule to assign tickets to reporter

Question

I am having difficulty in setting up a automation rule in jira cloud which needs to fullfill below conditions:--

1) For tickets created from Slack (i.e., Incoming Channel is Slack) AND where the Reporter is a member of the particular Group in Jira ...

2) Set the Assignee to the same person as the Reporter.

Ste Wright · Answer

Hi @Swapnil Hedaoo

I don't have Slack integrated to test this - but have you tried:

* Trigger: Issue Created
* Condition: User Condition - set User as user who triggered the event, check to perform as "is" and Criteria as the Slack Integration user
* Condition: User Condition - set User as Reporter, check to perform as "is in group' and Criteria as your group
* Action: Assign Issue - select "Specify user" from Assign the issue to, and "Issue Reporter" from Select a user

^ Let us know if this works!

Ste

Vikrant Yadav · Answer

@Swapnil Hedaoo you have to setup a post function on Open transition or first transition  in workflow to achieve this.