How to get properties of a specific user using smart values?

Question

When you use Jira automation you can get a specific user properties using smart values, for example:

Details are in this article https://support.atlassian.com/jira-software-cloud/docs/smart-values-users/.

But how to get properties of a specific user not predefined type of user using smart values? For example, I set property chatId for all users using API calls to https://our_domain/rest/api/3/user/properties/chatId and now I need to get chatId property for a particular user. How to achieve this?

For example, I can do this for assignee using this smart value:

But I can't understand how to 'call' a specific user.

Bill Sheboy · Answer

Thanks, @Alex F for clarifying your request.

According to the work Code Barrel did on the item below, this should work.  The only difference is for legacy and non-legacy property access.  I checked and didn't see any open defects for cloud or automation on this issue.

https://codebarrel.atlassian.net/browse/AUT-83

I suggest submitting a support request to Atlassian as the way you are trying to access the property should work.  Please post the solution back on this thread once they explain what is happening.

Thanks!

Alex F_b9pra5 · Answer

Hi @Bill Sheboy,

I don't think that the lack of such a possibility is due to changes in the GDPR. Also you said that you don't think it's possible to do that for a user who is not already a specific actor for an issue, but a user may be a specific actor and there is still no a way to retrieve a value of a custom property for that particular user by their name using a smart value.

Bill Sheboy · Answer

Thanks, Alex. That clarifies what you are trying to do, and I do not think you can do that for a user who is not already a specific actor for an issue/trigger, such as initiator, reporter, etc.

Since Atlassian implemented their GDPR changes, access to some of the user information is further restricted.  Please see here for more details on this change: https://www.atlassian.com/trust/privacy/gdpr