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copy text from an issue field in a Jira Service Desk service request to an Epic in another issue

unknown

I'm trying to use a rule to clone a Jira Service Desk service request. In this service request there are several custom fields that I have added using the issue customization function that is present in Jira Service Desk cloud.

Let's say I have a Dealers field in the same issues.

So I'm using a rule to clone the issue from the Jira Service Desk project and creating an epic issue in a new Jira project a classic Jira cloud project.

here's my rule

Schermata 2020-03-20 alle 11.44.53.png

so I tried to copy the field by writing the rule like this...

Schermata 2020-03-20 alle 11.47.07.png

but this rule does not copy the value of Dealers from the Jira Service Desk issue to the Dealers field in the Classic Project Epic. And I don't understand why. Is anyone willing to help me?

Accepted answers

unknown

I ask you, but you've done a test and it works for you?

Because I contacted Atlassian's support in the meantime and they answered me that you can't copy custom fields from a next-gen project to a classic project. The real reason why automation rules don't work for me is this, unfortunately.

unknown

I close the theme saying that at the moment you can't copy the value of a custom field from a next-gen project to a "classic" one. The two projects must be of the same type, i.e. "classic". That's why I couldn't complete the automation.