Hi Community, I've been trying to copy the reporter email to a custom single line text field, I tried using the Automation app and I created this very simple rule using these options: * When: Issue created * Then: Edit issue fields * I'm using this rule: { "fields": { "customfield_16802": {{reporter.emailAddress}} } } But it just copies my user name into my custom field, so I'm wondering if I'm missing something?

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How to get the Reporter email copied to a custom field? [using Jira Cloud Automation]

Juan Recabarren [ServiceRocket]

Hi Community,

I've been trying to copy the reporter email to a custom single line text field, I tried using the Automation app and I created this very simple rule using these options:

When: Issue created
Then: Edit issue fields
I'm using this rule:

{
"fields": {
"customfield_16802": {{reporter.emailAddress}}
}
}

But it just copies my user name into my custom field, so I'm wondering if I'm missing something?

Accepted answers

Bill Sheboy

Hi @Juan Recabarren [ServiceRocket]

Did you figure this out? This worked for me to get the email address: {{issue.reporter.emailAddress}}

Best regards,

Bill

All comments

Bill Sheboy

Hi @Juan Recabarren [ServiceRocket]

Did you figure this out? This worked for me to get the email address: {{issue.reporter.emailAddress}}

Best regards,

Bill

Juan Recabarren [ServiceRocket]

Hi @Bill Sheboy thanks for your input that suggestion worked for me.

Cameron Taylor_sw4u9l

Thanks Bill! I was looking for this real quick on how to use the reporter's email address in a new automation I'm creating and this popped up.

Bill Sheboy

Hi @Cameron Taylor I am glad that helped you!

__Bill

shetty

Hi @Bill Sheboy

even I tried this but unable to get it in text field

I'm getting error as "Operation value must be a string"

is any other type of field is recommended?

Bill Sheboy

Hi @shetty

Please post the syntax of what you have tried to provide context. Thanks!

Best regards,
Bill

shetty

@William Sheboy

got it with JMWE Plugin

Thanks

SUNMI HELP DESK

Hello @Juan Recabarren [ServiceRocket] can you provide the creation steps?

SUNMI HELP DESK

Hi @Bill Sheboy I set up automation according to your comment, and still prompted an error。Very much hope for your help。

微信图片_20210310210253.png 微信图片_20210310210301.png

Bill Sheboy

Hi @SUNMI HELP DESK

Please try putting quotation marks around the smart value tag, such as with:

{
    "fields": {
        "customfield_10146": "{{issue.reporter.emailAddress}}"
    }
}

There may be something in the email address that the parser doesn't like, and so the quotation marks should help.

Best regards,

Bill

DLLPGF

Hi @Bill Sheboy ,

If i want to copy a custom field to the reporter, how do I do that? I have a custom field (text) with the email address. I tried below, but it didn't work.

{
"fields": {
{{issue.reporter.emailAddress}}:"issue.customfield_10094"
}
}

Bill Sheboy

Hi @DLLPGF

First thing, rather than add on to this older post, I recommend creating a new question and linking back to this thread. Otherwise only the people following this one will see it to contribute ideas.

When you post the question, ensure you include your Jira version (i.e., Cloud, Server, or Data Center), your complete automation rule, the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer suggestions.

Back to what you asked...In an automation rule, a user field (e.g., Reporter) may only be set with another user object or with the account id value. It cannot be set using the email address.

Kind regards,
Bill

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