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Auto Assign a user based on Epic

Ruslan Nikolaev

I'm using the next-gen project in the free-tier of Jira and want to copy properties, such as the assignee, from the Epic. I create my issues by pressing "Add a child issue" for an Epic in the Roadmap View.

I'm trying Jira automation. My manual automation works (when I trigger it with a press of a button) but automatic doesn't work (when it's triggered upon issue creation)

Can someone help, please?

Accepted answers

edwin vasquez_f9df79

Hello @Ruslan Nikolaev and welcome to the community.

Can you post a screenshot of your automation creation so we can see how its set up? Is the automation failing to run?

All comments

edwin vasquez_f9df79

Hello @Ruslan Nikolaev and welcome to the community.

Can you post a screenshot of your automation creation so we can see how its set up? Is the automation failing to run?

Ruslan Nikolaev

Here are my automated workflow schreenshots automation rule.png

I'm very confident that the rule gets triggered. It looks like it's missing data when the creation of the issue happens. Because in the audit log, it says that data for required fields are missing. See in the screenshot below.

Moreover, I made a copy of this rule and changed it to be triggered manually and it works.

Manual Rule.png

It sounds to me like the issue created trigger runs before the epic issue is assigned to a newly created issue. This is either a bug, or it's just confusing that the trigger is called "issue created" and it has "copy from Epic/Parent" rules and yet those have not been set yet when the rule runs.

edwin vasquez_f9df79

I notice that on the manual trigger automation you are copying the data from the Parent issue and on the auto trigger one you are copying from mutiple sources. Have you tried changing the automated rule to copy from the parent issue?

Ruslan Nikolaev

Ah, yes that’s an old screenshot. I was debugging all the different places where I can copy from. I did try to set it to copy from parent issue and it didn’t work.

Jack Sykstus

@edwin vasquez worked for me as well, super helpful but also a weird fix haha.

Thanks!

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