Adding new Paragraph field in description fields for service desk cloud next-gen project

unknown

Hello,

Regarding Jira Service Desk Cloud and Next-gen projects, do you know if it is planned to be able to:

• Add multiple "Paragraph" fields into the "Customer request form" section
• Add "Short text" fields into "Description fields" section

I didn't success to do it, although it seems to be a basic function.

Regards.

Angélica Luz

Hello Jonathan,

Welcome to Atlassian Community!

When it comes to Paragraph fields, currently it's not possible to add it on "Customer request form" because the Description field is already a Paragraph field. 

There is a feature request suggesting the implementation of this ability:

• Cannot add more than one "Paragraph" field on a request type in Next-gen project

Please, click on vote and watch to receive updates about the feature.

Regarding the Short text, it's not possible to add it to the Description section because it's specific for Paragraph fields.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica