while setting up an Incoming Mail Server for inbound AWS account I am getting authentication error

Question

I have an inbound AWS SMTP server-based account.
I have configured with the correct Host Name as well as the PORT number. But I am getting an authentication error/connection failure error.

Details:
Host Name: inbound-smtp.us-east-1.amazonaws.com
Protocol: IMAP
Port: 143

Please suggest a solution to this, also correct me if I am wrong anywhere.

Thanks in advance!

Pooja_lp8tti · Answer

@Jayendra Khole

Try to ping the SMTP hostname from the Jira server.

run the below cmd's in jira server command prompt

ping  inbound-smtp.us-east-1.amazonaws.com

and telnet  inbound-smtp.us-east-1.amazonaws.com 143.

Jayendra Khole · Answer

Thanks @Pooja for your quick response.

I have put the valid SMTP Username and Password.

Please check my current Test status:

Pooja_lp8tti · Answer

Hi @Jayendra Khole

If its the authentication error/connection failure error.

I am suggesting to add the SMTP Username and Password with valid Credentials.

Regards,

Pooja