Allow any e-mail address in the reporter field

unknown

hi all,

 

Our HR team is using the Jira service desk for raising tickets for new joiners in the company. what they want to implement, is allow the external e-mail address of the new joiner (so a user who is currently NOT a member of our org) to be set as the reporter of the ticket. That way they can directly communicate with the new hire, prior to his/her start date, via that ticket.

 

Is that possible?

 

Thanks

Angélica Luz

Hello John,

Thank you for reaching out to Atlassian Community!

It's possible to create new customers when creating a ticket. For that, the project must be open to anyone and allow customers to create their own accounts.

With both of the options enable, the HR team will add the customer's email address on the "Raise this request on behalf of" and select "Create customer@domain.com". The ticket will be created and so the customer account.

Creating a ticket in the customer portal:

Creating a ticket using the + button in Jira:

To allow this, please go to the Project settings > Customer permissions and on Who can access the portal and send requests to Service Desk project? > Anyone can send a request via the portal or support@site.atlassian.net > Save.

Then, on the same page you can click on "Change the Global settings" or go to Jira settings > Products > Configuration > Can customers create their own accounts > Yes, by signing up or sending a request.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica