Hi Guys,
I am facing issue for Jira Cloud Service Desk CSV file data import could you please help me to identify my problem.
Request Template
Work Flow
Field Mapping
CSV data file
Summary, Description, Issue Type, Eup
Test issue 1, Description 1, ICT, Test
Test issue 2, Description 2, ICT, Test
Test issue 3, Description 3, ICT, Test
Test issue 4, Description 4, ICT, Test
Error Log
2020-02-18 12:40:24,655 INFO - Import started by admin using com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean
2020-02-18 12:40:24,888 INFO - ------------------------------
2020-02-18 12:40:24,888 INFO - Importing: Users
2020-02-18 12:40:24,888 INFO - ------------------------------
2020-02-18 12:40:24,888 INFO - Only new items will be imported
2020-02-18 12:40:24,891 INFO - 0 users associated with import. All of them imported as inactive, this can be changed after import in User Access step.
2020-02-18 12:40:24,891 INFO - ------------------------------
2020-02-18 12:40:24,891 INFO - Finished Importing : Users
2020-02-18 12:40:24,891 INFO - ------------------------------
2020-02-18 12:40:24,891 INFO - 0 users successfully created.
2020-02-18 12:40:24,894 INFO - Retrieving projects...
2020-02-18 12:40:24,907 INFO - Project ExternalProject{id='null', key='ISD', externalName='null', name='IT Service Desk', type='null', template='null'} exists and found correctly.
2020-02-18 12:40:24,910 INFO - ------------------------------
2020-02-18 12:40:24,910 INFO - Importing: Versions
2020-02-18 12:40:24,910 INFO - ------------------------------
2020-02-18 12:40:24,910 INFO - Only new items will be imported
2020-02-18 12:40:24,910 INFO - ------------------------------
2020-02-18 12:40:24,910 INFO - Finished Importing : Versions
2020-02-18 12:40:24,910 INFO - ------------------------------
2020-02-18 12:40:24,910 INFO - ------------------------------
2020-02-18 12:40:24,910 INFO - Importing: Components
2020-02-18 12:40:24,910 INFO - ------------------------------
2020-02-18 12:40:24,910 INFO - Only new items will be imported
2020-02-18 12:40:24,910 INFO - ------------------------------
2020-02-18 12:40:24,910 INFO - Finished Importing : Components
2020-02-18 12:40:24,910 INFO - ------------------------------
2020-02-18 12:40:24,918 INFO - Retrieving custom fields...
2020-02-18 12:40:24,923 INFO - ------------------------------
2020-02-18 12:40:24,923 INFO - Importing: Issues
2020-02-18 12:40:24,923 INFO - ------------------------------
2020-02-18 12:40:24,923 INFO - Only new items will be imported
2020-02-18 12:40:24,935 INFO - Importing issue: [externalId='autoid-1697629333505064100', summary='Test issue 1']
2020-02-18 12:40:24,973 INFO - ------------------------------
2020-02-18 12:40:24,973 INFO - Finished Importing : Issues
2020-02-18 12:40:24,973 INFO - ------------------------------
2020-02-18 12:40:24,974 ERROR - Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state:
