Can't get ticket resolution to match ticket status

Lara Reimer

I changed something in my SSD workflow (I'm not a very experienced user) and now when I change the status of a ticket to 'closed,' I can't get the resolution to change. I've tried adding a post function to automatically do this and it's not working. How can I fix this? 

Ismael Jimoh

Hi @Lara Reimer 

You will need to configure this in your workflow which needs either Jira Admin permission or project admin permission if the permission scheme allows the project admin to make changes.

If you are one of these, do the following:

1. edit your project workflow
2. Select the transition leafing to done
3. In the pop up select post function 
4. From the available post functions, select Update Issue Field
5. In the first field here, select resolution and in the second, select the resolution you want Jira to set when the transition is performed.
6. Save your change
7. Publish the workflow.

This should fix your problem.

An alternative is to create a screen that contains the field resolution. Repeat the steps till point 2 then:

• In the pop up, select edit
• In the new pop up, in the screen section search for your new screen.
• Save the change
• Publish the workflow

The difference here is the second option allows you select one of the numerous available resolutions while the first will always select what you set in the post function.