nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Not be able to close ticket if missing field

unknown

Hi,

Is it possible to not allow a user to close a ticket if the ticket is "unassigned" and has no "account"?

Best regards
Rickie

Accepted answers

Jack Brickey

Yes. This can be done by adding condition and/or validators to the transition in the workflow.

All comments

Jack Brickey

Yes. This can be done by adding condition and/or validators to the transition in the workflow.

Andrej Freeze greenique

Hello @[deleted],

yes you can. This can be accomplished by an administrator who is capable of navigating to the workflow and adding a Fields required validator.

Cheers,

Andrej

unknown

Hi again,

Thank you guys. It works, but is it possible to do it global for all projects and transition?

Cheers
Rickie

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