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User shows they are a member of site-admins, but site-admins shows they are not.

Alairion-GD

I'm trying to remove our initial admin user before my trial expires, so we don't need to pay for it. I started by removing them from the Org Admin. Don't worry, I made sure we had another Org Admin first. Then, I revoked site access.

Now, I want to remove them from site-admin, then delete them as a user.

Their user profile shows they are a part of the site-admins group. I try to remove them from that page from the "..." menu, but I get the error, "Had trouble removing user from site-admin group." The site-admin group page does not show the user as a member.

What do I need to do?

Accepted answers

Alairion-GD

I checked today, and it looks like the user has been removed from the site-admins group. I'm not sure what changed. Perhaps Atlassian has a batch job that does this? Maybe they logged the error and now fixed it? Very strange. Anyhow, it has been solved.

All comments

Cristian Ionescu

Hi Alairion,

Maybe this will help you:

https://community.atlassian.com/t5/Atlassian-Access-questions/How-to-remove-an-Org-and-site-admin/qaq-p/1149870

Alairion-GD

It does not, unfortunately. That is the very place I started.

As I stated previously, I have already removed them as org admin, and I am unable to remove the user from the site-admins group.

Alairion-GD

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