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Ticket created time not reflecting correct time

Khairul_Neezam_Ramlee

Hi,

I am on Cloud JIRA. Everything in the system has been set to my Asia +8 timezone. However, when I attempt to create a test ticket, the system still displays in +0 GMT timezone.

I've searched the knowledgebase, but didn't see any threads specifically to address this issue on the Cloud.

Anyone care to share guidance?

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Veera_zqt9p1

@Khairul_Neezam_Ramlee ,

All the date & time values are stored in the UTC format in backend database for Jira Cloud.

However, you can update timezone settings in Jira / personal level to view the values in your own timezone.

System level default user timezone settings:

https://hostname.atlassian.net/secure/admin/ViewApplicationProperties.jspa

User Personal settings:

https://hostname.atlassian.net/secure/ViewPersonalSettings.jspa

Veera_zqt9p1

@Khairul_Neezam_Ramlee

Just realised you are using date time custom field. It's a know bug in Jira which is being tracked in this link: JRACLOUD-72350

Khairul_Neezam_Ramlee

I have already set these two correctly prior to raising this issue. But it doesn't make a difference.

Khairul_Neezam_Ramlee

The description of the bug seems to say that the issue only occurs when both date and datetime fields are used in tandem.

But I am only using the datetime field alone.

Veera_zqt9p1

@Khairul_Neezam_Ramlee

Here is most recent bug: JRACLOUD-73554 specific to date/time custom field.

Khairul_Neezam_Ramlee

Thanks @Veera . It's unfortunate a very basic timezone issue still exists to this date.

I think for the moment, I will expllicitly label my date/time field to indicate that the timing is in UTC, so that when Atlassian eventually fixes the issue, I don't need to patch the data fields.

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