i have an epic and none of the cards under that epic, or the epic for that matter, appear in my active sprint. BUT they do appear in backlog. what did i do?
sorry, this is the classic view
Hi @Sara_Hicks
It seems like you should add stories from the backlog to the sprint manually as described here:
https://www.atlassian.com/agile/tutorials/sprints
P.S. We had a similar situation when issues didn't appear on our board but after we changed their status to one present on the board they became visible.
Hope this helps somehow.
thanks @Grigory Salnikov . all that has been done. i'm a certified scrummaster and should know the answer to this but i've been trying for days. rebooting, clearing cache, clearing all filters, adding filters, making sure i'm the admin, manually trying to move a card from backlog to active, nothing works. i have an active sprint that is not closed. and it's weird that i can see the cards in the backlog view but not in the active sprint view. most cards appear there. but not the epic 4.1. the cards are not closed either; they're in progress, ready, etc.
Oh, I see. This does sound strange. It's only one epic that has this kind of issue?
Btw., check he similar question
https://community.atlassian.com/t5/Jira-questions/task-not-visible-on-active-sprint-board/qaq-p/219888
and the answer provided by @Catherine Tsokur
May it be the case?
@Grigory Salnikov , it's only one epic. all other epics are represented. this epic that's not appearing, 4.1, has tasks and stories, and subtasks. not all are done. I will check out that question. thank you for your help.
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