How to automatically update an existing JQL query

Question

Hi all,

Our current market onboarding process involves us having to manually update multiple JQL statements every time a new market is added to our service desk (in order to apply multiple SLAs to tickets submitted by the new market)

Is there a way to automate this, so when a new market joins our service desk they will automatically be added to the JQL query and thus the SLAs will not need to be updated manually?

The steps I would like to implement are:

1. Listen for new markets being added to service desk

2. Take existing JQL queries for our SLAs

3. Append name of newly added market to JQL query thus updating SLA

Thank you!

Grigory Salnikov_0hffsd · Answer

Hi @Rajeev Gill,  you're welcome

There's no difference from where we run a script. I think the most time-consuming part here would be creating a series of API requests. This usually requires some research.

Rajeev Gill · Answer

Hi Grigory, thanks for your reply

If I was to write a custom script using Node.js - Is this something I would have to run locally on my machine, or would I be able to run the script within the Jira platform somehow?

Rajeev

Rajeev Gill · Answer

Hi Jack,

By market I mean the country/region where the user submitting a ticket is located. It is a field (custom field I think) which a user would select when creating a new issue request, see screenshot:

I want to be able to, when a new market is added, automatically update our pre-existing SLAs so the newly added market is automatically added to our SLAs.

Thanks for your reply earlier, let me know if there is any other additional info I can add.