Jira Service Desk to Jira Software Workflow Transition Automation (Classic to Next-gen)

Kyle Yeo

Is it possible to use the Automation feature in Jira Service Desk to automate a transition of the workflow status from a Classic Jira Service Desk to a Next-gen Jira Software project?

For example:

1. Classic Jira Service Desk has Issue A newly Opened
2. Issue A (Jira Service Desk) is manually moved to "In Progress"
3. Issue A automatically creates an issue in Next-gen Jira Software board, called Issue X via Automation 
4. Issue X automatically updates the workflow status to "In Progress" via Automation

Is Point 3 and 4 possible? I understand this is doable in a Classic Jira Service Desk to Classic Jira Software project, but not sure if it can be from a Classic to Next-gen transition.

Both are on Cloud, just to note.

Mike Bowen

Hi @Kyle Yeo 

I am not sure how one goes about it in the default automation area of Jira Service Desk, I think that is too many steps for it to handle, but it is definitely possible using the free plugin Automation Lite for Jira - See link here.

I was able to successfully to do with the following rules. 

Steps:

When: Issue Transitioned FROM Waiting for Support to In Progress.

Then: Create a new request (LEAD, TASK, Match the issue type as the original request) in Next-Gen project (one specifies the Next-Gen Project). 

And: Transition the issue to (Copy from Trigger issue). 

 

-Mike