Jira is locked for import but no import could be found.

Question

Hi all,

I was exporting Jira from the Server to our test cloud instance. Import took some time and eventually finished with the error: "Jira is locked for import but no import could be found. This is likely to be a temporary issue and should clear up within one minute. If you continue to see this error, please contact support."

I have no more options to fix it except 'Try again' which does not work too.

Any suggestions would be helpful.

I did export from Jira Server 8.6 to fresh Cloud instance.

Maxim Maximov · Answer

Hi @brbojorque

Thank you for you fast reply.

Suggested by you solution could not be even evaluated in my cloud instance. I am getting redirect to the page 
Without any option to re-upload new backup file.

brbojorque · Answer

Hi @Maxim Maximov ,

I looked up the error and it is seem to point me to this bug report and previous question.

https://jira.atlassian.com/browse/JRACLOUD-65234

https://community.atlassian.com/t5/Jira-questions/JIRA-is-locked-for-import-but-no-import-could-be-found-This-is/qaq-p/609597

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If you read the bug, it is related to special characters to the users or imported data.